Frequently Asked Questions
Clear answers about ordering, nationwide air delivery, pre-dispatch testing, transit replacements, and statutory tax invoices.
Ordering & Payment
All payments on EZPICK are processed through bank-grade 256-bit SSL encrypted Razorpay infrastructure. We never store your card numbers or UPI credentials. You receive instant order confirmation and a statutory tax invoice immediately upon payment capture.
We accept all major Indian payment methods through our bank-grade Razorpay encrypted gateway, including UPI (Google Pay, PhonePe, Paytm, CRED), Credit/Debit cards (Visa, Mastercard, RuPay), and NetBanking across 50+ banks.
Orders enter our automated dispatch pipeline rapidly. You may request order adjustments or cancellation within 2 hours of placement by emailing [email protected] or messaging our support line before dispatch.
Shipping & Courier Tracking
Orders are packed and dispatched within 24 business hours from our Delhi NCR fulfillment center. Metro deliveries arrive in 2–3 business days; Tier-2, Tier-3, and remote destinations typically arrive within 3–5 business days via express air courier.
Upon dispatch, you will receive an automated SMS and email containing your carrier AWB number and a live consignment tracking link. You can also track your shipment anytime on our Track Order page.
Yes. We deliver pan-India covering all 28 states and 8 union territories through Tier-1 logistics partners including Delhivery, Blue Dart, Xpressbees, and DTDC.
Pre-Dispatch Quality Inspection
Unlike standard marketplaces that drop-ship blind, every single unit at EZPICK undergoes an individual physical inspection, functional power-on test, and battery/charging audit before security seals are applied.
We offer direct-to-consumer utility and lifestyle products at fair, non-inflated prices without unnecessary brand markups. Pre-dispatch testing guarantees that you receive a 100% operational item on day one.
Transit Damage & Replacements
Because every unit is individually tested and verified operational prior to dispatch, we do not cover post-delivery manufacturing defects or change-of-mind returns. For replacement-eligible items that sustain verifiable physical damage during transit, we facilitate an exchange when reported within 24–48 hours of delivery alongside mandatory unboxing video evidence.
No. Replacement eligibility varies by product category. Consumables, personal care and hygiene articles, clearance editions, and products explicitly designated as Non-Returnable on their product page cannot be returned or replaced. Please consult the individual product specifications before ordering.
Because all items are tested and packaged under facility surveillance, a continuous, uncut unboxing video (showing the intact shipping label, outer seal opening, and initial inspection) is required by our courier transit insurers to substantiate logistics mishandling claims.
No. Our catalog is offered at direct, cost-efficient pricing without the high price markups associated with long-term brand warranties. Because products are pre-dispatch tested, all sales are final once delivered intact.
GST Invoices & Support
Yes. Enter your GSTIN and Legal Company Name during checkout. An official statutory B2B GST tax invoice will be generated automatically and sent with your order confirmation.
Our customer care team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. You can reach us via email at [email protected] or via our WhatsApp concierge.
Still have an unanswered inquiry?
Our Delhi NCR operations desk is available Monday through Saturday to assist with orders and deliveries.