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Strict Category Protection
Statutory Legal Document

Strict Return, Replacement & Cancellation Policy

Effective Date: October 09, 2026 • Designed to Prevent Transit Fraud & Protect Product Integrity

Strict Category Return Exclusions

Due to strict personal hygiene standards, electrical safety directives, and inventory protocols, certain utility items are strictly NON-RETURNABLE once unsealed, assembled, or used.

1. Non-Returnable & Non-Exchangeable Product Verticals

  • Personal Care & Bath Hygiene Articles: For biological hygiene and health compliance, washbasins, grooming organizers, and personal care accessories cannot be returned, exchanged, or refunded once unsealed, used, or brought into contact with water.
  • Used Home & Kitchen Utilities: Colanders, bowls, choppers, and food-contact utensils that have been unpackaged, washed, or used are non-returnable unless received defective or damaged in transit.
  • Portable Electronics & Lights with Missing Components: Rechargeable lanterns, camping fans, aroma humidifiers, and utility electronics must be returned with all original charging cables, remote controllers, and box inserts intact. Units altered, dropped, or water-damaged by the user are non-returnable.

2. Eligible Return / Replacement Window (24 to 48 Hours)

For return- or replacement-eligible utility products:

  • Notification Window: Any transit-damage, manufacturing defect, or missing component claim must be reported within 24 to 48 hours of delivery as timestamped by our carrier delivery milestone.
  • Condition of Goods: Items must be unused, unaltered, and enclosed in their original protective packaging with all cables, manuals, and barcode stickers intact.
Mandatory Transit-Damage Evidence (Unboxing Video)

To safeguard against courier tampering and fraud, claims for broken, defective, or missing items MUST be accompanied by a single, continuous, unedited unboxing video clearly showing:

  1. The unopened outer courier flyer displaying the legible AWB tracking label.
  2. The active opening of the packaging and physical inspection/power-on test of the utility item.

Requests submitted without unboxing video proof within 24–48 hours cannot be honored.

3. Reverse Logistics & Warehouse Quality Control (QC)

  1. NimbusPost Reverse Pickup: Upon return authorization, a carrier pickup is scheduled at your door.
  2. Barcode Scanning & Physical Inspection: Once received at our fulfillment warehouse, our QC team scans the SKU barcode and inspects the condition. If signs of misuse, physical tampering, or substituted components are detected, the return will be rejected.

4. Refund Settlement & Timelines

Option A: Instant Replacement / Store Credit (Fastest)

100% of the value credited immediately or an expedited brand new replacement dispatched to your doorstep.

Option B: Original Payment Method

Initiated via the Razorpay Refund API directly back to your source Bank Account, Card, or UPI handle within 5 to 7 business days.

5. Order Cancellations

Orders can be cancelled free of charge only prior to dispatch (before an Air Waybill / AWB tracking number has been generated by NimbusPost). Once dispatched, cancellation is no longer possible and the order must be refused at the time of doorstep delivery.