Customer Support & Grievance Cell

Contact Us & Grievance Redressal

Compliant with Consumer Protection (E-Commerce) Rules, 2020 (India)

Email Inquiries

For orders, tracking assistance, and B2B invoices

support@ezpick.in

Dedicated Helpline

Direct access to customer care & logistics

+91 88605 01243

Support Hours

Customer assistance schedule

Mon – Sat: 10:00 – 19:00 IST

Registered Commercial Office

SEDEPVISION INDIA LLP

NEW KONDLI RESETTLEMENT COLONY, EAST DELHI

East Delhi, Delhi – 110096, India

GSTIN: 07AEIFS2630G1Z4 • Ministry of Corporate Affairs (MCA) Registered

Statutory Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are set forth below:

Grievance Officer Appointment

Entity: SEDEPVISION INDIA LLP (Operating EZPICK)

Designation: Head of Customer Experience & Regulatory Compliance

Email: support@ezpick.in

Postal Address: SEDEPVISION INDIA LLP Compliance Cell, New Kondli Resettlement Colony, East Delhi, Delhi 110096

• Acknowledgment SLA: Within 48 business hours of complaint filing.

• Redressal SLA: Formal resolution within 30 days from the date of receipt.